Privacy Policy

This is the privacy policy of Kakeni.com. This Privacy Policy sets out how Kakeni.com will manage your personal information which we collect as a result of your membership of Kakeni.com, your use of our websites located at https://kakeni.com/ and any pages or websites under the KAKENI brand including any mobile phone or tablet applications that are owned and/or operated by us or whenever we otherwise deal with you.

We are committed to ensuring that the personal information we collect about you is protected and is used, stored, and disclosed in accordance with the Privacy Act and this Privacy Policy.

1. Website Use

In using the website, you agree to be bound by the terms of this Privacy Policy. Kakeni.com may review the Privacy Policy periodically and reserves the right to change the Privacy Policy at any time at its discretion by posting such changes on the website. Changes will be effective immediately when posted on the website. Your continued use of the website following posting will constitute your acceptance of those changes.

This Privacy Policy will not apply to websites which are linked to the website and over which Kakeni.com has no control.

2. Personal Information

The kinds of Personal Information that kakeni.com may process about you include:

  • Name
  • Email Address
  • Personally Submitted Preferences
  • Date of Birth
  • Country of Citizenship
  • Physical Address
  • Identification Number
  • Government Issued Identification
  • Location Data
  • Device Information
  • IP Address
  • Data related to the use of our Services and products

For further details, please refer to the relevant documents, which can be accessed here: Terms of Service and AML Policy.

3. Data Processing Purposes

Kakeni.com will process your Personal Information for the following purposes:

  • Know-your-customer (KYC) identity verification
  • To process applications for membership
  • To provide and improve services
  • To authenticate identity for security purposes
  • To comply with legal obligations
  • To maintain and enhance member experience
  • To conduct market research and promotions
  • To respond to questions and requests

By using Kakeni.com, becoming a member, or otherwise providing Kakeni.com with Personal Information, you acknowledge that your data will be processed as outlined in this policy.

4. Direct Marketing and Opting Out

From time to time, we may use your Personal Information to inform you about products, services, or promotions via email, SMS, telephone, or mail. To opt-out of marketing communications, email us at support@kakeni.com.

5. Management and Sharing of Your Personal Information

Kakeni.com will take all reasonable steps to ensure the data collected is accurate and stored securely. We may share Personal Information in the following cases:

  • Within our Group
  • To service providers or third-party partners
  • For legal or regulatory reasons
  • In the event of a business sale or restructuring

6. Security of Personal Information

Kakeni.com uses industry-standard security methods to protect Personal Information, including password-protected systems and SSL technology. However, no transmission over the Internet is fully secure, and data is transmitted at your own risk.

7. Access to Personal Information

You may access your Personal Information by contacting us at support@kakeni.com. If access cannot be granted, you will be informed in writing.

8. Delete Personal Data

To request deletion of your personal data, email support@kakeni.com. Note that certain legal obligations may require us to retain data.

9. Contact Details

If you have queries or complaints, please contact us via email at support@kakeni.com or through our site’s customer support chat function.

10. International Data Transfers

Your information may be transferred, processed, and stored internationally. We endeavor to safeguard your information in line with applicable laws.

11. Legal Basis for Processing

  • Performance of a Contract
  • Legitimate Interest
  • Consent
  • Compliance with Legal Obligations

12. Supervisory Authority

If you are in the European Economic Area (EEA), you have the right to lodge complaints with a supervisory authority regarding the handling of your personal data.

13. Updates to this Privacy Policy

Kakeni.com may review and update this Privacy Policy periodically. Changes will take effect when published on the website at https://kakeni.com.